Help & support
We are here to help. Choose the best contact channel below, or browse the FAQ for quick answers.
Contact channels
Section titled “Contact channels”| Channel | What it’s for | How to reach us |
|---|---|---|
| Email support | Account, deposit, order and API questions. We respond within 24 hours. | support@bitnxs.com |
| Twitter / X | Latest announcements and events. | @bitnxs |
Bitnxs staff will never ask for your private key, seed phrase or API key. Only trust links listed on this page.
Other contacts
Section titled “Other contacts”- Market makers & partnerships: the Market Maker program is by application.
- Legal and privacy requests: support@bitnxs.com
System status
Section titled “System status”All services were operating normally when this page was published. If you experience issues, check the live status indicator in the app footer at bitnxs.com.